Why Shop
With Us

Free Shipping

Get fast & free delivery when you spend $100 or more.

30 Day Return Policy

Hassle free return within 30 days of purchase.

24/7 Customer Support

We are here for you anytime day or night.

Secure Payment

Your transactions are safe with encrypted checkout protection.

FAQ

Shipping & Delivery

All orders are processed within 2–3 business days (excluding weekends and holidays).

Yes! We offer free domestic shipping on orders over $100.

Once shipped, orders within the U.S. typically arrive in 5–10 business days.

We use trusted carriers such as UPS, FedEx, and USPS, depending on your location and order size.

No. Orders are only processed and shipped Monday through Friday, excluding holidays.

Currently, we only ship within the continental U.S.

No, we require a valid street address for delivery.

Tracking updates may take up to 3 business days after shipment. If your tracking hasn’t updated beyond that, please contact us for assistance.

Address changes are only possible within 1 hour of placing your order. After that, the order is already processing and cannot be modified.

First, check with neighbors or your household. If it’s still missing, contact us immediately so we can file a claim with the carrier.

Returns & Refunds

We offer a 30-day satisfaction guarantee. Items must be unused, in original condition, and in original packaging with all accessories.

Yes, you may cancel your order within 1 hour of placing it for a full refund.

After 1 hour, orders are already being processed and cannot be canceled. You can still request a return once the order arrives.

We don’t process direct exchanges. Please return your item for a refund and place a new order for the size, color, or product you want.

If the return is due to our mistake (wrong or defective item), we’ll cover the cost and provide a prepaid label. Otherwise, return shipping is your responsibility.

Please contact us immediately. We’ll cover the return shipping cost and send you the correct item at no extra charge.

If items are not in original condition, we may issue a partial refund instead of a full one.

Simply contact our support team through your order page or email, and we’ll guide you through the return process.

Refunds are processed within 7 business days after we receive and inspect your return.

Original shipping fees (if any) are non-refundable, unless the return is due to our mistake.

PALMWALD LLC

2232 Dell Range Blvd
Cheyenne, WY 82009
(307) 317-2531
customerservice@palmwald.com

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